Leadership Skills 101 - Leadership for Manufacturing Professionals: Handling Complaints

Content
2 modules
Difficulty
Basic
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

Complaints are never fun to deal with. But that doesn’t mean they have to be difficult. This course provides a simple step-by-step process for resolving any complaints you run across, both from your employees and your customers. You’ll also see a few hilariously wrong ways to deal with complaints, because…well, because they’re hilarious. You’re welcome.

Objectives

KEY OBJECTIVES

  • Determine How to handle complaints fairly and effectively

Certificate

By completing/passing this course, you will attain the certificate POK Leadership Skills 101 Certificate

Learning Credits

CEU
0.25

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