Inside Sales 101 - Customer Relationship Building: Developing Loyalty Through Customer Relationships

Content
2 modules
Difficulty
Basic
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

Learn how to practice excellent customer service at each stage of customer contact to build a mutually productive partnership with a loyal customer. In this course, you'll learn how to increase customer loyalty by communicating effectively, understanding the customer's perspective, and resolving problems promptly. This comprehensive course also covers how to build loyalty by developing micro-feelings of satisfaction in the customer, how to repair a customer relationship, and how to turn a consulting opportunity into additional sales without alienating the customer. Invest in your company’s future with this 15-minute course that's compatible with mobile devices for convenient viewing. It includes short videos, engaging exercises, quizzes and downloadable resources for future reference. US English version of the course.

Objectives

  • Build customer loyalty by providing excellent customer service at every stage of contact
  • Retain customers by effectively dealing with customer complaints and unhappiness
  • Generate more revenue by turning consulting opportunities into additional sales

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 101 Certificate

Learning Credits

CEU
0.25

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Outside Sales 301 - Lifetime Customer Value
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Inside Sales 101 - Customer Relationship Building: Developing Loyalty Through Customer Relationships Survey
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Added 12 months ago, by McKinzy

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