Inside Sales 201 - Harvard: Crisis Management

Content
2 modules
Difficulty
Intermediate
Rating
Course Length
120 mins
Instructor
Pantry of Knowledge

Description

Discover how to prevent avoidable crises, prepare for and resolve unavoidable ones, and extract valuable lessons from your experiences.
 

Performance Goals:

  • What You Need to Tackle a Crisis: None
  • Respond Swiftly to a Crisis: Take quick, decisive actions in volatile situations and adapt plans as needed
  • Communicate Early and Often During a Crisis: Communicate clearly by managing uncertainty, dispelling rumors, and sharing what you know
  • Lead with Compassion in a Crisis: Connect with and comfort your team during a crisis so they remain resilient and productive
  • Emerge Stronger from a Crisis: Help team members recover after a crisis, capture lessons learned, and gain new momentum

 

Harvard Course Completion: Please note: Your course will show not "Complete" in POK until 24-48 hours after completion.

Harvard Credentialing: In addition to receiving a Pantry of Knowledge (POK) certificate and badge from MAFSI, you will also receive a badge and certificate from Harvard Mentor Management.

 

Objectives

  • What You Need to Tackle a Crisis
  • Respond Swiftly to a Crisis
  • Communicate Early and Often During a Crisis
  • Lead with Compassion in a Crisis
  • Emerge Stronger from a Crisis

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales Harvard 201 Certificate

Learning Credits

CEU
2.0

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Inside Sales 201 - Harvard: Crisis Management
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