Inside Sales 101 - Harvard: Difficult Interactions

Content
2 modules
Difficulty
Basic
Rating
Course Length
120 mins
Instructor
Pantry of Knowledge

Description

Learn how to discuss and resolve difficult interactions in the workplace with your employees, peers, bosses, or even suppliers and customers.
 

Performance Goals:

  • Respond to Conflict with Confidence: Know your options for responding to conflict at work
  • Prepare for a Difficult Conversation: Prepare for difficult conversations
  • Talk Through a Disagreement: Discuss disagreements productively by listening well and sharing your perspective effectively
  • Resolve a Conflict Successfully: Resolve disputes by focusing on areas of agreement and exploring solutions
  • Help Your Team Deal with Conflict: Coach team members to resolve their own conflicts and know when and how to intervene

 

Harvard Course Completion: Please note: Your course will show not "Complete" in POK until 24-48 hours after completion.

Harvard Credentialing: In addition to receiving a Pantry of Knowledge (POK) certificate and badge from MAFSI, you will also receive a badge and certificate from Harvard Mentor Management.

 

Objectives

  • Respond to Conflict with Confidence
  • Prepare for a Difficult Conversation
  • Talk Through a Disagreement
  • Resolve a Conflict Successfully
  • Help Your Team Deal with Conflict

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales Harvard 101 Certificate

Learning Credits

CEU
2.0

Badges

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Inside Sales 101 - Harvard: Difficult Interactions
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Inside Sales 101 - Harvard: Difficult Interactions Survey
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Added 6 days ago, by Kevin
 
Added 4 months ago, by Ben

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