Leadership Skills 101 - Credibility: Ability to Admit You Don't Have All the Answers

Content
2 modules
Difficulty
Basic
Rating
Course Length
10 mins
Instructor
Pantry of Knowledge

Description

I don't know. What is it that makes those 3 little words feel so difficult to say? The fear of looking inexperienced and incompetent kicks in and suddenly you're determined to show you have all the answers, regardless of whether you actually do or not. The problem is, today's savvy customers see through this instantly and you end up losing credibility, and possibly the customers themselves.

When you learn to admit that you don't always have the answer, your customer-service skills improve, as does your professionalism in the eyes of your customers. It's not about knowing everything: it's about having strategies, and that's exactly what you'll get in this course.

Recognizing and admitting when you don't have an answer is a valuable skill, meaning this course will be useful to everyone, but especially those in customer service. You'll learn strategies to solve customer problems honestly, efficiently, and with confidence, no matter what the question.

Objectives

  • Communicate honestly and confidently with customers
  • Maintain your professional credibility while acknowledging you don’t have an answer
  • Use available resources to solve a customer’s problem

Certificate

By completing/passing this course, you will attain the certificate POK Leadership Skills 101 Certificate

Learning Credits

CEU
0.25

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Leadership Skills 101 - Credibility: Ability to Admit You Don't Have All the Answers
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