Inside Sales 301 - Team Management: Leading a Customer Service Group

Content
2 modules
Difficulty
Advanced
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

Customer service has no beginning, middle, and end like a project. Customer service is never-ending – ongoing work that must change as the market fluctuates. You learn while your customers transform, and your team changes. The companies that rank high in the customer satisfaction index are in this position because their employees are well-trained, autonomous, and are can make their own decisions.

Objectives

  • Define leadership in customer service
  • List the five don'ts of customer service

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 301 Certificate

Learning Credits

CEU
0.25

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