Inside Sales 301 - Team Management: Inspiring and Motivating Customer Service Agents

Content
2 modules
Difficulty
Advanced
Rating
Course Length
10 mins
Instructor
Pantry of Knowledge

Description

Learn how you can inspire your team to deliver superior customer service. This leadership training course covers simple techniques for boosting morale, motivation, and performance. We will begin the course by outlining a series of strategic actions you can take to create an engaging and rewarding work environment for your customer service agents. Next, you will learn how to develop plans to implement these actions at both the team and individual level. Finally, we will discuss how to follow-up and check your results over time to ensure your actions are having a meaningful impact.

Presented with an instructive, step-by-step format, this course will leave you with practical knowledge and skills for maintaining a dedicated, high-performing team of customer service agents.

Objectives

  • Identify key leadership actions you can take to motivate your customer service agents
  • Develop strategic plans to inspire superior performance at the team and individual level
  • Track your progress to ensure your leadership actions are having the desired impact

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 301 Certificate

Learning Credits

CEU
0.25

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