Leadership Skills 301 - Crisis Management: Dealing with Difficult Situations

Content
2 modules
Difficulty
Advanced
Rating
Course Length
10 mins
Instructor
Pantry of Knowledge

Description

There are three types of difficult situations. The first is called the conflict spiral - when things are spiraling out of control, the second is the emotional spiral - which deals with emotions during a conflict, and the third is when someone gives you an ultimatum. It’s important to understand the differences of these three situations and how to deal with each one effectively.

Objectives

  • Define conflict spirals
  • Conduct a root cause analysis
  • Define an emotional spiral

Certificate

By completing/passing this course, you will attain the certificate POK Leadership Skills 301 Certificate

Learning Credits

CEU
0.25

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