Inside Sales 201 - Handling Objections: No, Does Not Always Mean No

Content
2 modules
Difficulty
Intermediate
Rating
Course Length
50 mins
Instructor
Pantry of Knowledge

Description

"No!" - does not always mean no. Objections do not mean disinterest on the part of the customer, but quite the opposite, potential attention. In order to be able to recognize, decode and, in the best case, crack objections from the other party, this course presents the ten most frequent objection codes and how to react to them. The acknowledgement method, which consists of four stages - the acknowledgement phase, question phase, argumentation phase, and activation phase - has proven particularly effective here. The participants learn how to use this method safely.

Objectives

  • Distinguish objections from pretexts
  • Read objections correctly
  • Develop a reaction pattern for different objections
  • Describe the acknowledgement method and use it confidently to overcome objections
  • Systematically record and deal with the objections that occur in everyday work

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 201 Certificate

Learning Credits

CEU
0.75

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