Business Skills 301 - Business Management: Analyze Your Operations Model to Improve Efficiency

To improve the efficiency of the processes of your organization or team, you first need to understand your operations. Each step in a process is either "value-adding" or "non-value-adding." In other words, does it add value for the customer, does it reduce mistakes, or does it cut down on waste? This course is part of the Improving Efficiency Pocketbook series, a series that provides tips and techniques on how to analyze and improve your processes to save time, money and resources. In this course, you'll learn about operational models, and breakdown process chains into smaller units of input and output. By the end of this course, you'll be able to explain an operational model, identify process changes, and use a set of customer and supplier questions to better manage internal and external relationships within your operations' process chains.