Leadership Skills 201 - Difficult Conversations: Increasing Your Impact During Difficult Conversations

Appearing powerful and authoritative is important for making an impact on others during difficult conversations. But how can you do this? In this course, you'll learn some specific techniques. First, you'll learn about the importance of using your body language to present yourself with more confidence. you'll also learn ways to ask more effective questions to persuade others. Finally, you'll identify how to tailor your language to motivate others to participate in your conversations. By the end of this course, you'll have a toolkit to tap into when you need to make a stronger impact during any difficult conversation. This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.