Inside Sales 301 - Customer Journey: Leading Learning: The Customer Journey

Content
2 modules
Difficulty
Advanced
Rating
Course Length
20 mins
Instructor
Pantry of Knowledge

Description

Would you embark on a long journey without knowing your destination, how you were going to get there, when you would arrive, and how much it would cost? Probably not and neither will your customers. Understanding the stages of the customer journey, allows you to create customer-centric touch points. With honest communication, understanding your customer’s needs, and their budget requirements, you can create an engaging and painless journey for your customer as they move through the funnel, ending with a purchase decision.

Objectives

  • Define the customer journey
  • Identify ways to track the touch points of a customer journey
  • Define the phases of the customer journey
  • Design ways to build and deliver a better customer journey
  • Describe the nine key factors that make up the customer experience framework

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 301 Certificate

Learning Credits

CEU
0.25

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