Inside Sales 301 - Customer Journey: Customer Experience: How To Map Customer Journeys

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business. This concise course explains: - What customer experience means - The 6 key elements of a great customer experience - Common mistakes businesses make - How to apply each element in business for fast, profitable, sustainable growth - How to deal with customer complaints Who is Nigel Greenwood? Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.