Description
Do you deal with customers? Are their expectations getting higher? Are they wanting more for less? Is it getting harder to retain their loyalty? Would you like to discover ways to ‘delight’ and create ‘outstanding’ customer experiences that get them to tell others about you, come back for more and spend more?
The challenges facing many businesses today are greater than ever. In most market sectors, there is a massive choice of options and an abundance of suppliers. We live in a world where customer expectations are rapidly increasing, people are questioning much more and consumer trust is harder to win. We are also competing in a connected world where word of mouth (and ‘word of mouse’!) spreads much quicker and easier. The evidence clearly shows that it is the businesses that deliver consistently ‘outstanding’ customer experiences that are the ones that benefit from getting ahead and staying ahead of their competitors.
Objectives
- Identify how to create enviable levels of customer service that ‘wow’ your customers and create real competitive advantages
- Recall how to identify your blockages and barriers to outstanding customer experiences and how to remove them
- Develop and create your own 'Outstanding Customer Experiences Plan' for you and your business
Certificate
By completing/passing this course, you will attain the certificate POK Inside Sales 301 Certificate
Learning Credits
Badges
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