Inside Sales 301 - Customer Focus: Developing Strong Customer Relationships

Content
2 modules
Difficulty
Advanced
Rating
Course Length
50 mins
Instructor
Pantry of Knowledge

Description

How do you win and keep your customers' loyalty? In this course, you'll learn 3 effective strategies that will help you develop a customer-centric culture in your business. The course provides a practical guide on how to transform your company culture, delighting your customers and winning their business along the way. By the end, you will learn that offering your customers a consistent, positive experience is key for the growth and maintenance of your business, and can be achieved with the proper focus and resources.

This comprehensive course provides 3 strategies for improving your company's customer service, along with 7 additional tips for further study. It features an easy-to-navigate menu bar, engaging audio narration and in-course quizzes to test your understanding of the material. In order to obtain a course certificate for NASBA CPE credits, please email info-nasba@opensesame.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Objectives

  • Get to know your customers better to provide more effective service
  • Create and maintain a customer-centric culture within your company
  • Handle difficult customers effectively using strategies and techniques
  • Gain a business advantage by becoming known for excellent service

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 301 Certificate

Learning Credits

CEU
0.75

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