Inside Sales 101 - Customer Service Basics: 1 to 1: Customer Service Success

Content
2 modules
Difficulty
Basic
Rating
Course Length
45 mins
Instructor
Pantry of Knowledge

Description

This course teaches employees to consistently meet and exceed their customers' expectations in order to develop strong customer relationships and win loyalty. We’ll discuss the Customer Bill of Rights, which provides guidelines to help you raise the bar of your customer service in every interaction. You'll discover the impact of positive and negative customer service on your business, and learn the steps you need to take to fulfill the needs of your customers and leave them feeling satisfied. The course includes engaging audio narration, a self-assessment test and in-course quizzes to ensure learning goals are met.

Objectives

  • Understand the importance of customer service
  • Be able to differentiate between technical and personal needs of the customer
  • Learn about the impact of both poor and excellent customer service
  • Be able to categorize the personal needs of customers
  • Understand the four basic elements of customer service
  • Be able to discuss customer service good practices

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 101 Certificate

Learning Credits

CEU
0.75

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Sales - Inside 101 - Customer Service Basics: 1 to 1: Customer Service Success
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