Inside Sales 101 - Customer Relationship Building: Customer Relationship: Building Trust

Content
2 modules
Difficulty
Basic
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

Building trust in your customers is an essential part of doing business and establishing customer loyalty. In this course, you'll learn the 3 keys to earning a customer's trust. You’ll learn how to satisfy your customers, develop a real human relationship with them, and resolve difficult situations to maintain and deepen the relationships. As you continue to work at your customer relationships using these methods, you will eventually earn your customers' trust. This interactive course module is part of our Customer Relationship series, which covers the 5 cornerstones of customer relations. The 15-minute interactive course includes short videos, engaging exercises, and downloadable resources for a complete learning experience.

Objectives

  • Satisfy your customers by presenting a professional image and providing quality service
  • Form a bond with your customers by adapting to their way of thinking
  • Preserve positive customer relations by cooperating in difficult situations
  • Build trust and customer loyalty by maintaining these relationships over the long term

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 101 Certificate

Learning Credits

CEU
0.25

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