Inside Sales 101 - Customer Focused Strategy: Developing Your Customer Focus

Content
2 modules
Difficulty
Basic
Rating
Course Length
10 mins
Instructor
Pantry of Knowledge

Description

Learn how to deliver superior customer service with this training course covering best practices for interacting with customers and cultivating valuable loyalty. In this course, we’ll outline the 4 skills that are vital to a positive customer service experience. You will then self-assess for areas of improvement so you can select strategic development actions that will enhance your ability to execute each of the key customer service components. We will also discuss how to review your performance by asking yourself some simple questions.

Featuring an instructive, step-by-step format, this course offers learning tools and practical techniques for strengthening your customer service approach. By the end of this course, you will be ready to take the right actions to cultivate winning relationships with your customers.

Objectives

  • Assess your customer service proficiency to identify areas for improvement
  • Select key development actions you can implement to enhance your customer focus
  • Generate customer loyalty by offering a winning customer experience

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 101 Certificate

Learning Credits

CEU
0.25

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Sales - Inside 101 - Customer Focused Strategy: Developing Your Customer Focus
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Inside Sales 101 - Customer Focused Strategy: Developing Your Customer Focus Survey
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