Inside Sales 101 - Conflict Resolution: Conflict Resolution

Content
2 modules
Difficulty
Basic
Rating
Course Length
40 mins
Instructor
Pantry of Knowledge

Description

Improve your understanding of the causes and impact of negative conflict, and gain management and resolution strategies that lead to a more positive and productive work environment. While not all conflict is negative, unresolved conflict in the workplace can lead to lower productivity, decreased profits, and create a negative atmosphere at work. In this course, you'll recognize what negative conflict is and explore the personal factors that can affect people's response to conflicting situations. You'll also learn about classic approaches to conflict resolution and discover new strategies to resolving conflicts

Objectives

  • Identify different types of conflict in the workplace
  • Recognize internal and external factors that can affect or contribute to conflict
  • Manage and resolve conflict using effective strategies and methods
  • Avoid intensifying negative conflict by knowing what actions and behaviors to avoid

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 101 Certificate

Learning Credits

CEU
0.75

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Conflict Resolution
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