Inside Sales 101 - Conflict Resolution: Conflict Management

Content
2 modules
Difficulty
Basic
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today’s market more than ever. Everyone is striving to show how valuable they are to the company they work for and, at times, this can lead to disputes with other members of the team. This course provides delegates with the knowledge needed to understand conflict and new skills that can be confidently used to manage conflict in the workplace. 

Objectives

  • Analyze your approach to conflict to discover areas requiring improvement
  • Use the 7 steps to refine your conflict resolution skills

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 101 Certificate

Learning Credits

CEU
0.25

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Sales - Inside 101 - Conflict Resolution: Conflict Management
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Inside Sales 101 - Conflict Resolution: Conflict Management Survey
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Added 6 months ago, by Aric
 
Added 6 months ago, by Kevin

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