Business Skills 101 - Telephone Skills: Essential Telephone Skills

It's important to make a good impression when conducting business for your organization. This course provides you with helpful techniques to effectively handle business calls in a professional manner. We'll go over 10 essential techniques that will enable you to efficiently receive, handle and route telephone calls as well as review inappropriate telephone practices to avoid. You'll learn the 3 parts of an effective phone greeting and how they contribute to a successful call. Leave a positive impression on callers with your professional and helpful telephone skills and deliver exceptional customer service for your organization. Complete the quiz at the end of the course with a score of 80 percent or higher and receive a certificate of completion.