Inside Sales 101 - Customer Relationship Building: Win the S.A.L.E. Putting it All Together

Content
2 modules
Difficulty
Basic
Rating
Course Length
35 mins
Instructor
Pantry of Knowledge

Description

Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom. This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

Objectives

  • Analyze how the SALE process is used in an example situation
  • Use the SALE process to navigate through a sales situation
  • Respond professionally to common customer questions or objections
  • Identify your own sales DNA

Certificate

By completing/passing this course, you will attain the certificate POK Inside Sales 101 Certificate

Learning Credits

CEU
0.5

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