Outside Sales 201 - Selling Virtually: Customers on the Phone

Learn to effectively communicate with customers over the phone. This practical course provides tips and techniques to enhance your customer service skills. Execute a call skillfully from start to finish and leave your customers with a positive impression of you and your organization. This informative Customers On the Phone course includes 4 types of content that fall into the categories of Look, Think, Practice and Remember. These sections include videos, questions and a summary of key points. In this course we will look at the structure of phone calls and cover questioning techniques that will help you initiate, control and close a call successfully. You'll learn what do to be successful over the phone, as well as mistakes to avoid. Pass the practice questions throughout to demonstrate your knowledge of course material.