Business Skills 101 - Telephone Skills: Telephone Manner

Content
2 modules
Difficulty
Basic
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

This course explores using the telephone in the workplace and how to answer and make calls professionally. You wont always have the knowledge or information to be able to help a caller with their enquiry and so this course gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression, this course will help you to make it a good one.

Objectives

  • Use the telephone in the workplace and answer and make calls professionally
  • Deal with transferring calls, taking messages to putting the customer on hold

Certificate

By completing/passing this course, you will attain the certificate POK Business Skills 101 Certificate

Learning Credits

CEU
0.25

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Business Skills 101 - Telephone Skills: Telephone Manner
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