Content
2 modules
Difficulty
Basic
Rating
Course length
10 mins
Instructor
Pantry of Knowledge
Description
A practical approach for how to do follow-up calls to remind the customer of their commitments.
Objectives
- Implement the 4 steps of a follow-up call
- Use active listening techniques
- Determine how to react when faced with a difficult customer
Certificate
By completing/passing this course, you will attain the certificate POK Outside Sales 101 Certifcate
Learning credits
CEU
0.25
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1.
Outside Sales 101 - Call Follow Up: Successful Telephone Follow-Ups
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2.
Outside Sales 101 - Call Follow Up: Successful Telephone Follow-Ups Survey
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