Leadership Skills 301 - Performance Process: The Emotional Skills of the Manager

Content
2 modules
Difficulty
Advanced
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

Emotional intelligence is a key competency that any successful manager should master. In this course, we'll show you how to manage emotions to keep workplace operations running smoothly. You will learn how emotions work and why they should be identified, managed and expressed to your staff. Then, you'll conduct a self-assessment to determine how you handle your own emotions, and learn an effective method to express how you feel in tense situations. This 15-minute course will help you build stronger, more positive relationships with your staff. The course features short videos, exercises and quizzes for an engaging learning experience. A printable course synthesis is available for easy review and reference.

Objectives

  • Develop positive, trusting relationships with your employees by managing and expressing your emotions
  • Recognize emotions in yourself and others
  • Express your emotions in emotionally charged situations using the OFRN method

Certificate

By completing/passing this course, you will attain the certificate POK Leadership Skills 301 Certificate

Learning Credits

CEU
0.25

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Leadership Skills 301 - The Emotional Skills of the Manager
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Leadership Skills 301 - Performance Management: The Emotional Skills of the Manager Survey
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Added 6 months ago, by Kevin

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