Leadership Skills 101 - Conflict Resolution: Managing Conflict: The 5 Options of Conflict Resolution

Content
2 modules
Difficulty
Basic
Rating
Course Length
15 mins
Instructor
Pantry of Knowledge

Description

Depending on the situation itself and the people involved, there is no one way of dealing with a conflict situation. The Skillshub "The 5 Options Of Conflict Resolution" course refers to the Thomas-Kilmann conflict model, that uses two dimensions of assertiveness and cooperativeness to produce five methods of dealing with conflict. Once the course is complete you will be able to use the five methods and apply them accordingly depending on the situation.

Objectives

  • Examine the way you currently deal with conflict – what needs to change?
  • Apply the Thomas-Kilmann conflict model
  • Adapt dealing with conflict depending on the situation

Certificate

By completing/passing this course, you will attain the certificate POK Leadership Skills 101 Certificate

Learning Credits

CEU
0.25

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Leadership Skills 101 - Conflict Resolution: Managing Conflict: The 5 Options of Conflict Resolution
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Leadership Skills 101 - Conflict Resolution: Managing Conflict: The 5 Options of Conflict Resolution Survey
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